Customer Service - Standardization

Standardization

There are few standards on this topic. ISO and The International Customer Service Institute (TICSI) have published the following ones:

• ISO 9004:2000, on performance improvement
• ISO 10001:2007, on customer service conduct
• ISO 10002:2004, on quality management in handling customer complaints
• ISO 10003:2007, on dispute resolution
• The International Customer Service Standard (TICSS)

There is also an Information Technology service management standard: ISO/IEC 20000:2005. Its first part concerns specifications and its second part the code of practice.