Gamemaster - Gamemasters in Online Games

Gamemasters in Online Games

A gamemaster's duties in an online game are to act as a moderator or customer service representative for an online community. A gamemaster in such a game is either an experienced volunteer player or an employee of the game's publisher. They enforce the game's rules by banishing spammers, player killers, cheaters, and hackers and by solving players' problems by providing general customer service. For their tasks they use special tools and characters that allow them to do things like teleport to players, summon items, and browse logs that record players' activities. Gamemasters in MUDs are often called "wizards". Often, players who feel dissatisfied with the game will blame the GMs directly for any errors or glitches. However, this blame is misdirected as most GMs are not developers and cannot resolve those types of problems.

The now defunct America Online Online Gaming Forum used to use volunteers selected by applications from its user base. These people were simply referred to as OGFs by other members, and their screennames were indicative of their position (i.e., OGF Moose, etc.). While membership in the Online Gaming Forum had only one real requirement (that is, be a member of AOL), OGFs were given powers quite similar to AOL "Guides" and could use them at will to discipline users as they saw appropriate.

World of Warcraft has employees of Blizzard Entertainment that serve as gamemasters to help users with various problems in gameplay, chat, and other things like account and billing issues. A gamemaster in this game will communicate with players through chat that has blue text and they will also have a special "GM" tag and Blizzard logo in front of their names.

Miniconomy, a smaller text-based MMO has a team of Federals, experienced players that help moderate the game and interactions.

Note that a few games, notably Neverwinter Nights and Vampire: The Masquerade – Redemption, are video game adaptations of tabletop role-playing games that are played online with one player acting as a traditional gamemaster.

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