What Usability Testing Is Not
Simply gathering opinions on an object or document is market research or qualitative research rather than usability testing. Usability testing usually involves systematic observation under controlled conditions to determine how well people can use the product. However, often both qualitative and usability testing are used in combination, to better understand users' motivations/perceptions, in addition to their actions.
Rather than showing users a rough draft and asking, "Do you understand this?", usability testing involves watching people trying to use something for its intended purpose. For example, when testing instructions for assembling a toy, the test subjects should be given the instructions and a box of parts and, rather than being asked to comment on the parts and materials, they are asked to put the toy together. Instruction phrasing, illustration quality, and the toy's design all affect the assembly process.
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Famous quotes containing the word testing:
“Traditional scientific method has always been at the very best 20-20 hindsight. It’s good for seeing where you’ve been. It’s good for testing the truth of what you think you know, but it can’t tell you where you ought to go.”
—Robert M. Pirsig (b. 1928)